Question 1

What Services do you provide?

Accepted Answer

We can provide a wide range of English Russian Translation Services (Russian to English and English to Russian translation) as well as translation to and from most global languages. We translate everything from Document Translation to Voice Overs. Learn more about our Services.

Question 2

Who is Your Team?

Accepted Answer

We are a multilingual team of professional and qualified linguists and technical specialists.
Read more about our team.

Question 3

What Languages do you translate?

Accepted Answer

Primarily, we translate from Russian to English and from English to Russian. However, we can translate all other major world languages as we have a network of affiliates worldwide from other translation teams who can render expert translations from and to any language. See the list of languages we can translate.

Question 4

How long does it take to complete translation?

Accepted Answer

Normally, our linguists can translate 3000 to 4000 words per day. If you need a project faster, we will involve two or more English or Russian translators who will be able to simultaneously translate over 10,000 words a day.

Question 5

What Formats can you handle?

Accepted Answer

We can handle all major formats, including but not limited to: MS Word, Excel, Power Point, Word Perfect, PDF, QuarkXPress, Interleaf, Page Maker, Frame Maker, Photoshop, Illustrator, Freehand, AutoCAD, AVI, MPEG, WAV, MP3. Read more about the formats and types we can handle.

Question 6

In what Areas of Expertise are you proficient?

Accepted Answer

We have experts in all areas of expertise. To see the list of areas in which our team is proficient as well as the Disclaimer, please view our  Expertise page.

Question 7

How much do your Services cost?

Accepted Answer

The price for our English Russian translation services and global translation services is formed based on different factors depending on the type of service and scope of the project, e.g. the cost for translation shall be calculated based on the number of words in the text, language pairs, subject matter, format of the file, and your desired delivery deadline. 
The rate for Russian to English or English to Russian translation ranges from 0.06 Euros to 0.07 Euros per source word depending on the factors listed above. Learn more details about our rates.

Question 8

Can I get a Free Online Quote?

Accepted Answer

To get a Free Quote for your Russian to English or English to Russian translation project you can go to the Online Quote page, calculate a cost for your project using the calculator there, and/or fill in the Online Quote Request form, upload your file(s), and get your more detailed cost estimate for your project within a couple of hours.

Question 9

How to Place an Order

Accepted Answer

You can place an order by filling in the Online Order Form, uploading your Project file(s) and submitting it/them to us. Once we have evaluated your translation Project we will send you a cost estimate. Upon your confirmation of the cost we will proceed with translating, editing, or writing your Project. Learn the procedure and terms of Placing an Order.

Question 10

How do I track the progress of my project?

Accepted Answer

You can e-mail or call us and request an update as to the progress of your Project at any stage of its completion.

Question 11

Can I modify my project in the process of translation or editing?

Accepted Answer

Yes, you can modify your Project while it is in the process of translation, editing, or writing at any stage. However, such modification may incur a surcharge as it requires additional time and effort, may entail additional experts, or requires additional work.

Question 12

What payment methods do you accept?

Accepted Answer

We accept Online Payments and Bank (Wire) Transfers.For online payments, we accept PayPal and Credit/Debit cards. Learn more about the methods of payment we accept.

Question 13

When do I pay?

Accepted Answer

If your Project is large, we may request a retainer of an upfront 50% percent payment. For quotes of amounts below 1000 Euros, you will pay for translation, editing, or writing prior to the commencement of your Project.

Question 14

Can you guarantee that My Project will be kept confidential?

Accepted Answer

We understand the importance of confidentiality in regards to your Project; as such, we follow the highest professional and ethical standards to make sure the content of your Project remains private. Learn more about our confidentiality protocol.

Question 15

Can you guarantee a High Quality Translation?

Accepted Answer

We follow a rigorous quality management procedure in compliance with ISO 9001:2000 and EN 15038. Learn more about our Quality Assurance protocol.

Question 16

Can I get my money back in case I am not satisfied with the service provided?

Accepted Answer

Our review process allows for an interactive approach in which most potential issues are resolved before you receive your final product. But, yes, you can get a refund in case of a quality issue, untimely delivery of a project, or our failure to provide requested and mutually agreed-upon services. However, we reserve the right to resolve any issues at our own expense unless you find another Russian or English translation provider. Learn more about our Refund Policy.

Frequently Asked Questions

English Russian Translation FAQs